The departments’ work in awareness, representation, organising and administration complements each other to serve the interests of women and men in the services sector in Nablus Governorate.
Department names draw on the Palestinian General Federation of Trade Unions’ department directory, with the name of the Department for People with Special Needs and Community Inclusion adapted. The descriptions introduce each department’s work within the Public Services Workers’ Union.
Showing 19 of 19 departments
01
Membership and participation
Women’s Department
The Women’s Department promotes women workers’ participation in trade union life and highlights their needs across service occupations. Its role includes raising awareness of equality and equal opportunities, encouraging participation in decision-making, and placing dignity and occupational safety on the union’s agenda.
Key responsibilities
Promoting awareness of equality in pay, opportunities, training and promotion within service organisations.
Encourage women workers’ participation in union representation and in defining members’ shared demands and priorities.
Bringing discrimination, violence and harassment into union dialogue and advocating a working environment that preserves dignity.
02
Membership and participation
Youth Department
The Youth Department connects young women and men with union work and develops their knowledge of rights and their participation and leadership skills. In the services sector, its role is especially important in bringing the needs of new labour market entrants and workers in digital occupations into union discussions.
Key responsibilities
Introducing young people to the union’s role, membership rights and ways to participate in its activities and decisions.
Encourage leadership skills, volunteering and teamwork on shared labour issues.
Highlighting the challenges of new jobs and platform work, and young women’s participation in union representation.
03
Rights and protection
Legal Department
It promotes knowledge of labour rights and duties, supporting union representation with a clear legal understanding. In the service sector, its role includes explaining issues relating to contracts, wages and termination of employment, and coordinating follow-up with the competent bodies according to the employment relationship and applicable legal framework.
Key responsibilities
Explaining labour law in simple terms, using examples from offices, shops and service workplaces.
Help formulate clear union demands based on facts and relevant legal provisions.
Coordinating with competent legal bodies on issues requiring specialist review.
04
Administration and media
Research and Strategy Department
It helps build union positions on a structured understanding of the situation of services workers in Nablus, turning shared issues into clear priorities. Its role involves analysing information, developing directions and plans, and following up on what helps the union improve its representation and performance.
Key responsibilities
Identifying shared issues facing service workers and ranking them by priority and impact on workers.
Analyse available information using clear sources to support union positions and dialogue with relevant bodies.
Proposing priorities and plans that can be monitored, connecting workers’ needs with union objectives.
05
Rights and protection
Health Insurance Department
It addresses access to healthcare and health coverage, and raises workers’ awareness of insurance concepts and conditions. It helps bring the needs of women and men workers and their families into union dialogue, and coordinates information and requirements with the bodies concerned under their approved rules and programmes.
Key responsibilities
Clarifying coverage, exclusions and contributions, and directing people to approved information from competent bodies.
Highlight workers’ and families’ needs in union discussions of care and health protection.
Coordinating with relevant bodies to understand requirements without assuming uniform entitlement or coverage for all.
06
Rights and protection
Minimum Wage Department
It focuses on awareness of wage rules, monitoring regular and fair payment, and connecting these issues to the situation of service-sector workers. It helps represent shared wage demands through dialogue and bargaining, and advocates the implementation of decisions in force while taking account of their scope and the groups they cover.
Key responsibilities
Share knowledge of current wage decisions and explain their scope for services workers.
Raising shared issues on regular payment, clear wages and deductions in union dialogue.
Supporting demands based on accurate information and coordinating them with competent bodies.
07
Administration and media
Media Department
It develops the union’s media message and prepares content explaining workers’ issues, activities and rights in accessible language. Its work focuses on editing, documentation and organised publication, while verifying information, respecting privacy and approving materials before making them public.
Key responsibilities
Writing awareness and news content in clear language that preserves information accuracy and source attribution.
Organise documentation of activities and visual materials while respecting participants’ privacy and image rights.
Harmonising publication across union channels and updating information after administrative approval.
08
Membership and participation
Department for Persons with Special Needs and Community Inclusion
The Department for People with Special Needs and Community Inclusion addresses the right of women and men with disabilities to participate, be represented and access decent work. Its role involves removing barriers in service workplaces, advocating reasonable arrangements and equal opportunities, and aligning rehabilitation and training with people’s needs, skills and career choices.
Key responsibilities
Highlighting barriers to access and participation in workplaces, activities, information and union services.
Advocate training and job opportunities suited to skills, free from discrimination, stereotypes and exclusion.
Encouraging workers with disabilities to participate in formulating demands and discussing working conditions.
09
Membership and participation
Training and Education Department
The Training and Education Department builds union and professional knowledge to help members understand their rights and participate effectively. In the service sector, it connects labour education with the realities of offices, shops and service establishments, developing dialogue, representation and teamwork skills.
Key responsibilities
Defining awareness-raising and learning topics based on members’ needs and the nature of service occupations.
Explain rights, duties, bargaining, safety and equality through accessible educational materials.
Strengthening discussion, leadership and representation skills, and sharing experience among workers and unionists across sectors.
10
Membership and participation
Employment Department
The Employment Department addresses access to decent job opportunities and connects discussions of skills with the needs of the services labour market. This includes advocating equal opportunities and suitable training, and understanding the barriers to employment faced by young people, women and persons with disabilities.
Key responsibilities
Monitoring occupational and skills trends in services and highlighting workers’ training needs.
Encourage dialogue with training providers and employers on fair opportunities and decent employment conditions.
Raising awareness of clear job-offer terms and the importance of rights, safety and equality when taking up work.
11
Membership and participation
Trade Union Organising Department
The Union Organising Department strengthens ties between the union and workers and broadens informed participation in membership and representation. Across the many service occupations, it helps organise shared priorities, maintain communication with members, and reinforce democracy and accountability in union work.
Key responsibilities
Explain the importance of membership and collective action, and clearly describe membership and participation rules.
Supporting representation of the needs of different occupations and workplaces, and respecting the participation of women, young people and members.
Maintaining regular communication, meetings and follow-up on priorities to support democracy and accountability within the union.
12
Membership and participation
Social Services Department
The Social Services Department highlights the living and social dimensions of issues facing workers and their families and strengthens solidarity among them. Within the union, this role focuses on understanding shared needs, raising awareness of services available through the relevant bodies, and building relationships that support mutual assistance and participation.
Key responsibilities
Highlight how working conditions and income affect family stability and participation in social life.
Promoting solidarity, mutual assistance and collective activities that bring members together and strengthen their union identity.
Sharing knowledge with competent bodies to clarify services and eligibility conditions announced by their providers.
13
Rights and protection
Occupational Health and Safety Department
It works to prevent occupational risks and strengthen workers’ participation in improving their working environment. In services, it raises awareness of risks associated with cleaning, handling, prolonged sitting and public-facing work, and represents demands for training, work organisation and protective measures within the responsibilities of employers and the competent authorities.
Key responsibilities
Explain risk assessment and prevention concepts and connect them to everyday tasks across the services sector.
Including training, task organisation and suitable equipment among demands for safe working conditions.
Strengthening workers’ participation in discussing safety procedures and coordination with competent oversight authorities.
14
Rights and protection
National Industries Department
It connects support for the national economy with decent work and respect for workers’ rights. Within the Public Services Workers’ Union, its role focuses on dialogue about job quality, supply chains and support services, and encouraging professional development and responsible production in coordination with the parties concerned.
Key responsibilities
Highlight the link between local economic development, respect for rights and the quality of available jobs.
Encouraging dialogue on the skills and support services needed by establishments and local supply chains.
Advocating responsible purchasing and production practices that respect workers’ dignity, safety and fairness at work.
15
Administration and media
Public Relations and Media Department
It builds the union’s institutional communication with employers, organisations and the community, and coordinates its presence at meetings and events relevant to workers. Its work complements the Media Department by connecting external relations and messages with the union’s approved positions and representation priorities in the services sector.
Key responsibilities
Coordinate institutional relationships with bodies concerned with workers’ issues and the services sector.
Organising participation in meetings and events, and following up relevant opportunities for dialogue and cooperation.
Coordinating external messages and introductory materials with the Media Department in line with approved positions.
16
Administration and media
Finance Department
Its role involves organising the union’s finances, keeping records and documents showing income and expenditure, and supporting planning for resources and needs. This work relies on accuracy, transparency and accountability, within the powers and procedures adopted by the competent union bodies and the internal rules.
Key responsibilities
Organise financial records and documents to facilitate review and ensure each transaction is clear.
Supporting resource and needs estimates and expenditure monitoring under approved decisions and authority.
Providing financial information to the competent bodies to support oversight, accountability and sound resource management.
17
Administration and media
Projects Department
It helps turn union needs and priorities into initiatives with clear objectives, steps and resources, in coordination with the relevant departments. Its role includes developing proposals, monitoring implementation and assessing impact, so that every initiative strengthens workers’ capacities and improves union work.
Key responsibilities
Develop initiative ideas that respond to workers’ priorities and define objectives and activities that can be monitored.
Estimating resources, roles and schedules in coordination with the relevant union departments and bodies.
Monitor implementation and document results and lessons learned to improve future initiatives.
18
Administration and media
Personnel Affairs Department
It organises the administrative aspects of work within the union and clarifies tasks, assignments and records concerning those who perform this work, in accordance with the statutes and approved arrangements. It supports consistent performance and coordination between departments while safeguarding privacy and promoting fairness in administrative dealings.
Key responsibilities
Organising administrative records and assignments to clarify responsibilities and preserve information privacy.
Supporting task allocation and coordination of administrative needs between departments under approved arrangements.
Encouraging clear procedures, development opportunities and fair treatment within the union’s working environment.
19
Rights and protection
Department for Workers in the Settlements and Israel
It follows labour issues associated with this sector from the perspective of rights, social protection and safety. Its awareness role includes explaining the importance of evidence and understanding employment conditions, representing shared needs and coordinating with competent bodies, while taking account of differences between legal systems and the circumstances affecting work.
Key responsibilities
Raise awareness of the importance of contracts, pay evidence and work records when examining labour rights.
Raising workers’ needs relating to safety, social protection and income interruption in union dialogue.
Coordinating with competent bodies to understand appropriate legal avenues without assuming uniform rights or procedures.
No department matches this search in the selected category.
Different specialisms, a shared workers’ interest.
The departments’ work connects with rights, protection, participation and justice. Discover the union’s vision for each area.
